FAQ's
What countries do you deliver to?
Currently, Foska only offers delivery within the United Arab Emirates. We do not ship outside the UAE at this time.
How long will it take for my order to arrive?
Standard Delivery: Orders typically arrive within 2 to 4 business days after processing.
Same-Day Delivery (Dubai, Abu Dhabi, and Sharjah): Orders placed before 4 PM (Dubai) or 12 PM (Abu Dhabi/Sharjah) will be delivered on the same day, before 9 PM.
Can I change my delivery address after placing an order?
Once your order has been processed and shipped, we are unable to change the delivery address. Please ensure your shipping details are correct at checkout.
Do you offer same-day delivery?
Yes, we offer same-day delivery in Dubai, Abu Dhabi, and Sharjah for orders placed before the cutoff times. For Dubai, orders before 4 PM will be delivered the same day, and for Abu Dhabi and Sharjah, orders before 12 PM will be delivered the same day.
What if I'm not available to receive my order?
If you’re unavailable to accept your delivery, you can either reschedule the delivery for another time or collect the package directly from the courier’s designated location.
Can I cancel or modify my order after placing it?
Unfortunately, once an order is confirmed and processed, we are unable to cancel or modify it. Please double-check your order before confirming the purchase.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your delivery’s status.
Do you offer refunds or exchanges?
Yes, we offer 30-day returns on unused items in their original condition. Please refer to our Return Policy for more details on the return and refund process.
How can I contact customer support?
For any inquiries or assistance, feel free to reach out to our customer support team.